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       Please see below our terms & conditions - meanings and definitions.

  1. For the purpose of these terms & conditions the following words shall have the following meanings: (a) “The company” shall mean Fox & Co. (b) “The customer” shall mean the person or organisation for whom the company agrees to carry out works &/or supply materials The operative or engineer shall mean the representative appointed by the company.
  2. The company reserves the right to refuse or decline work at its own discretion. We also reserve the right to charge extra for jobs which are in Central London or more than 5 miles from our base in North London. Where the company agrees to carry out works for the customer those works shall be undertaken by the designated operative of the company at its absolute discretion.
  3. Hourly rate work. The total charge to the customer shall consist of a £45.00 callout charge in addition to the hourly charge in force at the time.  The hourly charge for central heating is higher than that for general plumbing.
  4. Emergency rates are double the standard callout and hourly rates or the rate currently in effect at the time.
  5. The cost of materials supplied by the company (not exceeding the purchase price of materials + 20%) and the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining materials) charged in accordance with the company’s current callout and hourly rates.
  6. The hourly heating or plumbing charge is not all inclusive and some heating & plumbing jobs are charged at higher rates or have set fees.
  7. Fixed Price work shall be given as a firm cost, (manifest errors exempted) including labour & where stated, inclusive of materials.
  8. All labour costs are exempt of VAT.
  9. Some works are carried out at prices pre-set by the company, these include installations, some boiler repairs such as pump, divertor-valve, pcb and fan replacements come under this heading.  Saniflo replacement works are also covered as are, hazardous works, power-flushing, boiler servicing, safety checks and cooker installations.
  10. Where a written estimate has been supplied to the customer the total charge to the customer referred to in the estimate is not always indicative of the time taken or skill factor required. Such estimates may be revised in the following circumstances:— (i) if after submission of the estimate the customer instructs the company (whether orally or in writing) to carry out additional works not referred to in the estimate. (ii) if after submission of the estimate there is an increase in the price of materials. (iii) if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared . (iv) if after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
  11. The company shall not be under any obligation to provide an estimate to the customer & shall only be bound (subject as hereinafter) by estimates given in writing to the customer & signed by a duly authorised representative of the company. The company shall not be bound by any estimates given orally or in which manifest errors occur.
  12. Collecting material for a job: We try to minimise collection of materials by carrying everyday stock items. If we do need to collect materials we will always try to keep the time to a minimum. If the time is likely to be more than 45 minutes you will be informed before our representative leaves the job. Only one person will collect parts at a time.
  13. Invoices are due for payment immediately upon delivery to the customer or as indicated on the invoice.  Any part of that invoice which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by the company.  The payment surcharge is also applied if we are unable to debit your credit or debit card and/or payment is not made within 48 hours of receiving the initial invoice.
  14. Labour costs on jobs under £3,000 will usually be charged in two stages (50% at the beginning and 50% on completion of works). All jobs carry a £20.00 surcharge which is deductible if payment is received or made on time. Some credit cards carry a small additional charge, debit cards do not. Check invoice for details.
  15. Clients of Fox & Co who provide their credit or debit card details do so on the understanding that Fox & Co will make any necessary debits to cover material costs as they accrue and any remaining labour charges will be deducted immediately on completion of the job.  Labour costs on jobs under £3,000 will usually be charged in two stages (50% at the beginning and 50% on completion of works). All jobs carry a £20.00 surcharge which is enforceable if payment is not received or made on time. Some credit cards carry a small additional charge, debit cards do not. Check invoice for details or telephone Fox & Co.
  16. Every effort is made to arrive at a job within the time window and date agreed with you, however we cannot accept liability for arriving late or for the late delivery or failure to supply materials. Please note all appointment times contain a two hour window frame unless stated otherwise.
  17. We accept no liability for any delay or consequences of any delay in performing our obligations if such delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
  18. Where the date &/or time for works to be carried out is agreed by the company with the customer, then the company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials.
  19. The customer shall accept sole liability to discharge the company’s account unless he/she discloses to the company when initially instructing the company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a limited company, partnership or sole trader & receiving a written estimate) the name of the third party appears on the written estimate.  
  20. In the event of insurance works, the client remains responsible for settling the invoice immediately upon presentation. The company is not liable to wait for payment until the client is in receipt of funds from their insurers.
  21. No payments should ever be made to the attending engineer.  Should a payment be made directly to an engineer then Fox & Co accepts no responsibility for the work carried out by the engineer and the company or person paying the engineer does so on the understanding that all future contact regarding the work should be with the engineer directly.  It is Fox & Co's policy to sack engineers who ask for or receive payments from clients.
  22. If, after the company shall have carried out the works, the customer is not wholly satisfied with the works then the customer shall give notice in writing by email and recorded delivery post within 7 days to the company & shall afford the company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The customer accepts that if he fails to notify the company as aforesaid then the company shall not be liable in respect of any defects in the works carried out.
  23. We provide a six month guarantee period of our labour in addition to the manufacturer's guarantee for all parts or equipment supplied by us.
  24. The company will charge the client  to inspect any appliances which has failed during the manufacturers warranty period.
  25. We cannot guarantee our work, parts and equipment supplied to you if:
  26. (i)   They suffer misuse, are treated negligently, or if our work is repaired, modified, or tampered with by anyone other than us.
    (ii)  We carry out works for you using your materials.
    (iii) You order us to carry out work against the advice of our representative. This advice will given to you either orally, or in writing.
    (iv) We indicate that further works need to be carried out.
    (v)  Existing installations are either inferior or over 10 years old, nor can we guarantee the effectiveness or otherwise of our work in these cases.
  27. Parking and congestion charges are charged to clients where applicable.  Parking tickets, if received, are not chargeable to customers.
  28. Clients are requested to provide visitors permits for tradesmen where possible.
  29. The Guarantee shall be for labour only in respect of faulty workmanship for 1 month from the date of completion with the manufacturers warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the company is: (a) Subject to misuse or negligence. (b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the customer & will accept no liability for any consequential damage or fault.
  30. The company will not guarantee any work in respect of blockages in waste & drainage systems etc. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in comments/ recommendations of any other related work which requires attention.
  31. The customer shall be solely liable for any hazardous situation in respect of Corgi Regulations or Gas Warning Notice issued.
  32. Where the company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the company accepts no liability in respect of the effectiveness of such works or otherwise.
  33. You will be solely liable for any hazardous situation in respect to the CORGI gas regulations or any Gas Warning Notice issued. Our representatives operate under their own CORGI registration and are therefore solely liable for any gas work and its subsequent liability.
  34. The Company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the company being made liable for those damages or rectification of the work.
  35. Title to any goods, supplied by the company to the customer shall not pass to the customer but shall be retained by the company until payment in full for such goods has been made by the customer to the Company. Until such time as title in the such goods has passed to the customer: (i) the company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the company, (ii) for the purpose specified in (i) above, the company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be. (iii) the company shall be entitled to seek a court injunction to prevent the customer from selling, transferred or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the customer, & until such time as title in such goods has passed to the customer, the customer shall insure such goods to their replacement value & the customer shall forthwith, upon request, provide the company with a certificate or other evidence of such insurance.
  36. The company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the company shall be entitled to a reasonable extension of the time for performing such obligations.
  37. The company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.
  38. These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the company & by the customer. Further, these terms & conditions shall prevail over any terms & conditions used by the customer or contained or set out or referred to in any documentation sent by the customer to the company; by entering into a contact with the company the customer agrees irrevocably to waive the application of any such terms & conditions.
  39. These terms & conditions & all contacts awarded between the company & customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.